Refund Policy

This page says exactly when you get your money back and when you do not, so neither of us has to argue about it later. It binds from the moment a purchase completes, so it is worth two minutes before you buy rather than after.

1. Eligibility for a Refund

Inside that 30-day window, a refund is due if any one of the following applies:

• Payment cleared but no access was ever issued
• A fault we cannot fix in a reasonable time leaves the Service unusable for you
• You were billed twice, or billed the wrong amount, for the same period
• What arrived is materially different from what the page described when you bought it

Anything outside those grounds, or arriving after day 30, gets looked at individually. We are not promising yes, and we are not pretending the answer is automatically no.

2. Technical Resolution First

If something is broken, tell support before asking for the money — most faults are fixed the same day, and a working line is usually what you actually wanted. Reach us at help@digitalizardiptv.shop or through the contact page.

We will work the fault with you. If we cannot make the Service usable within a reasonable time, the refund follows — that is the point of the paragraph above, not a way of running the clock down.

3. Non-Refundable Situations

These do not qualify:

• Simply changing your mind once the line has been activated and used
• Anything raised more than 30 days after access was issued
• Problems that trace back to your own connection, hardware or an incompatible device
• Part-used terms — we do not pro-rate a period you have started
• Violation of our Terms of Service, including account sharing or misuse
• The 24-hour trial, which costs nothing and so has nothing to refund

4. How to Request a Refund

To initiate a refund claim, please follow these steps:

• Step 1: Contact us at help@digitalizardiptv.shop within 30 days of receiving your service.
• Step 2: Include your account email address, the date of purchase, and a description of the issue you experienced.
• Step 3: Allow our team up to 2 business days to review your request and respond.
• Step 4: If approved, your refund will be processed to your original payment method.

5. Refund Processing Time

Once a refund has been approved, we will process it promptly. Refunds are returned to the original payment method used at the time of purchase and typically take 3 to 5 business days to appear on your statement, depending on your bank or payment provider.

If you do not see your refund within 5 business days of receiving our approval confirmation, please contact us at help@digitalizardiptv.shop and we will investigate the delay on your behalf.

6. Chargebacks

We ask that customers contact us directly before initiating a chargeback with their bank or payment provider. We are committed to resolving disputes quickly and fairly. Chargebacks initiated without prior communication may result in the suspension of your account while the dispute is investigated.

7. Changes to This Policy

Digitalizard IPTV reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page. Continued use of the Service after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.